At The Big Cart Depot, we strive to provide the best digital products and services to our customers. We understand that sometimes, things may not go as planned. Below is our Refund and Return Policy to ensure a transparent and fair process for all customers.
1. Digital Products
Since digital products are instantly delivered and cannot be returned or physically exchanged, we do not offer refunds or returns for digital items after purchase. However, we offer a 30-day satisfaction guarantee on most products.
- If you face technical issues with the product or find it does not meet the description, please contact us within 30 days of purchase.
- We will review your case and, if deemed appropriate, offer an exchange or credit towards another product.
2. Subscription and Service-Based Products
For services such as web design, SEO, or marketing campaigns, a refund may be considered if:
- The service is canceled before any work has started.
- The service fails to meet the agreed-upon deliverables due to our fault.
Refunds will be calculated based on the stage of the project or service rendered.
3. Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
- Contact our support team at thebigcartdepot@gmail.com with your purchase details (order number, product name, and reason for refund).
- Provide clear information regarding the issue or dissatisfaction with the product or service.
- Our support team will review your request and get back to you within 5-7 business days.
4. Non-Refundable Products
Please note that the following products are non-refundable:
- Gift cards, vouchers, and subscriptions
- Products marked as “Final Sale” or “Non-refundable”
- Customized or personalized digital products
5. Contact Us
If you have any questions or concerns about our refund and return policy, feel free to reach out to us at thebigcartdepot@gmail.com. We are always here to assist you.
By purchasing from The Big Cart Depot, you agree to this Refund and Return Policy. Thank you for shopping with us!