Cancellation and Refund

Cancellation and Refund Policy:

1. Cancellation Window: Customers can cancel orders within 24 hours of purchase for a full refund. After this period, cancellations may not be possible due to processing.
2. Refund Eligibility: Refunds are issued for cancelled orders within the cancellation window or for faulty/damaged items. Returns must be initiated within 7 days of delivery.
3. Refund Process: Upon cancellation or return request, refunds are processed within 5-7 business days via the original payment method.
4. Non-Refundable Items: Personalized/customized items, perishable goods, and digital downloads are non-refundable.
5. Return Shipping: Customers are responsible for return shipping costs unless the item is defective/damaged upon receipt.
6. Refund Conditions: Refunds are issued for the product cost only; shipping fees are non-refundable unless the return is due to our error.
7. Refund Contact: For inquiries or assistance with refunds, contact our customer service team at thebidcartdepot@gmail.com.

By making a purchase, customers agree to adhere to our cancellation and refund policy.